Shipping policy

Rappahannock Goodwill — Shipping Policy

Last updated: September 9, 2025

Order Processing

  • Orders are typically processed within 5 business days after payment is received.

  • Orders are not shipped on weekends or holidays.

  • During periods of high demand, processing times may be longer. We appreciate your patience.

Shipping Rates & Delivery Estimates

  • Shipping charges for your order will be calculated and displayed at checkout.

  • Delivery times vary depending on the carrier and destination. Estimated delivery times are provided by the carrier and are not guaranteed.

  • We currently ship within the United States. (If you plan to add international shipping later, this can be updated.)

Shipment Confirmation & Order Tracking

  • Once your order has shipped, you will receive a confirmation email with tracking information.

  • Tracking numbers may take up to 24 hours to become active.

Shipping Address Accuracy

  • Please ensure your shipping address is entered correctly at checkout.

  • Rappahannock Goodwill is not responsible for orders shipped to incorrectly provided addresses.

  • If an order is returned to us due to an incorrect or undeliverable address, you may be responsible for additional shipping charges.

Risk of Loss

  • Once your order has been delivered to the carrier, risk of loss and title for the products pass to you.

  • Rappahannock Goodwill is not responsible for packages lost or stolen after confirmed delivery by the carrier.

Returns & Refunds

  • All sales are final, except in cases where an item is damaged in shipment.

  • If your order arrives damaged, please contact us within 7 days of delivery at ecommerce@fredgoodwill.org with your order number and photos of the damage.

  • We will work with you to file a claim with the carrier. Refunds or replacements may be issued once the claim has been processed.

Contact Us

If you have questions about your order, shipping, or returns, please contact us: