Refund policy

Rappahannock Goodwill — Refund Policy

Last updated: September 9, 2025

All Sales Are Final

  • Due to the unique nature of our one-of-a-kind items, all sales are final.

  • We do not accept returns, exchanges, or issue refunds, except in the limited circumstance described below.

Damaged or Defective Items

  • If your order arrives damaged during shipment, please contact us within 7 days of delivery.

  • Email us at ecommerce@fredgoodwill.org with your order number, a description of the issue, and photos of the damaged item and packaging.

  • Once we review your claim, we will assist in filing a claim with the carrier. Refunds or replacements (when possible) may be issued once the claim is processed.

Late or Missing Refunds (if applicable)

  • If a refund is approved, you will receive a confirmation email once it has been processed.

  • Refunds are applied to your original method of payment. Processing times may vary by bank or credit card provider.

  • If you haven’t received your refund after 10 business days, please check with your bank or credit card company. If issues persist, contact us at ecommerce@fredgoodwill.org.

Contact Us

If you have any questions about our Refund Policy, please reach out: